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Terms and Conditions


1. Membership

1.1 Application for KADPO membership is open to all Malaysians in Malaysia aged 18 years and above. However, approval of membership is subject to the discretion of the management of KADPO.

1.2 The management of KADPO has the right to decline any individual Member status or to terminate a Member's membership at its discretion without prejudice.

1.3 Individuals who wish to join KADPO as a Member must first complete the online registration form on the KADPO website ( Those who qualify as members are required to Top up first credit of RM200.00. No other arrangement will be entertained.

      Each KADPO member is entitled to only 1 account (Online Member Account).

1.4 Registration fee (which shall also include, unless stated otherwise, a Cash Advance deposit) must be paid up before Membership activation. (For details in making Payment or Reloading Cash Advance, please refer to clause #3. Payment/ Depositing (Reloading) Cash Advance).

1.5 Newly registered KADPO Members will be given an official Member Code in order to make order transactions with KADPO. This Member Code is non-transferable and is restricted to non-Members or other registered Members.

1.6 Members may terminate their membership at any time, and the balance in their account will be refunded within 60 working days. Refund amounting RM50.00 or less will not be made. Handling Fee for refund will be 10% of the total amount or RM50.00 whichever is higher. Those who decide to rejoin KADPO will have to register and pay the standard fee again. As proof, all requests for termination of membership must be in writing and mailed to KADPO address at NO 10 SERATUS TAHUN 10400 PENANG.

2. Ordering / Operations

2.1 All printing of KADPO products will be solely undertaken by KADPO or its appointed vendor. KADPO Members are restricted from submitting any order for a KADPO product to another printer/lithographer. If a Member does not adhere to this condition, the management reserves the right to terminate his or her service account and membership as well as demand the return of all materials and information pertaining to KADPO. In such a case, KADPO will reimburse that Member for the return of materials which shall be considered “used” and payment shall be as according and subject to the condition of those materials.

2.2 KADPO Members are solely responsible for their own customers including any transaction such as payment collection.

2.3 KADPO does not accept direct order(s) from Members' customers.

2.4 All orders must be submitted online. (Refer to website for online ordering procedure)

2.5 KADPO reserves the right to reject any order that does not comply with the standard product specifications for output set by KADPO and stated in the user manual and KADPO website.

2.6 Once a member submits an order to KADPO, it is considered a purchase. Once an order is in process stage (after filtering/file checking stage) it cannot be cancelled or changed. Members who wish to cancel an order before the process stage will be charged a cancellation handling fee amounting to not less than RM50 or 40% of the final total cost of that order (whichever amount is greater). This handling fee will be automatically deducted from the cash advance available in member's Online Member Account. Should there be insufficient funds in that member's account for deduction, that member will be prohibited from placing future orders as well as lose all membership privileges until the outstanding sum is paid up in full within 10 working days after notice is given. Failure to do so, KADPO reserves the right to terminate that member’s membership without giving any notice and forfeit the balance of cash advance in that member’s account. That member will also be barred from re-registering/rejoining.

2.7 If Member is required to amend and resend artwork file to KADPO, Member must do so within 14 working days after “Pending” notice is given by KADPO or else 20% from the final printing fee will be automatically deducted for handling charges and the balance credited back into that member’s account.

2.8 Order will not be processed if printing fee due exceeds the available funds in Member's account. Should this happen, Member is required to top-up (reload) cash advance in order to proceed with the order.

2.9 KADPO provides printing services to its Members only.

2.10 KADPO will not provide colour proofing or proof-reading services. However, we do provide Contract Proofing which is an optional service. (See Extra Value services for more details)

2.11 KADPO does not provide hardcopy of official receipts for purchases. Members can print out the official receipts for their completed orders from the “Account” page in the Member Web Page.

2.12 The KADPO Member Account is updated daily and Members can trace and print the statement of account from the Member Web Page.

2.13 KADPO Members are required to have adequate funds (cash advance) in their account to make an order.

2.14 KADPO shall take legal action to prosecute any Member whom we suspect of making fraud deposits/payments to us. We shall also terminate that member’s membership and bar him/her from further use of our services.

3. Payment / Depositing (Reloading) Cash Advance

3.1 As KADPO uses a prepaid system, orders will be debited from Member's cash advance. KADPO

(I) CASH BANK-IN to KADPO INDUSTRY and deposited into KADPO bank account at

Public Bank Berhad - Account No. – 3989 8365 19
Malayan Banking Berhad - Account No. - 5070 4060 4109

(ii) CHEQUE made payable to KADPO INDUSTRY and deposited into KADPO bank account at

Public Bank Berhad - Account No. - 3989 8365 19
Malayan Banking Berhad - Account No. - 5070 4060 4109


3.3 Activation of a KADPO Member’s Account is subject to KADPO management approval and successful clearance of cheque or cash deposit or funds transfer verification by the bank.

3.4 Minimum cash advance to reload:

Cash (Bank-in) = RM50.00
Cheque Deposit = RM50.00
Interbank Funds Transfer = RM50.00
3.4. For reloads using cash or cheque deposit or interbank funds transfer, Members are required to update 'Reload Credit' from MY ACCOUNT page, or email/ fax the bank-in receipt/statement to KADPO as proof of deposit.

3.5. KADPO does not provide a receipt for your Cash Advance Reload/Deposit. If you require a statement of proof for your Cash Advance Reload/Deposit, you can print a Receipt from the MY ACCOUNT page.

3.6. Official Invoice/ Delivery Order for completed orders can be downloaded and printed out as reference from the MY ORDER page.

3.7 Member's deposit of cash advance will be forfeited automatically if the KADPO Member Account is inactive for more than one year from the last transaction.

4. Pricing / Delivery

4.1 All product prices (unless stated otherwise) are based on full colour offset printing.

4.2 Standard Delivery & Express Prices are stated on HELP page.

4.3 Services, products and pricing are subject to change from time to time.

4.4 All goods are delivered to KADPO Members by KADPO's appointed courier service company.

4.5 KADPO will not liaise with any customer on Member's behalf.

4.6 KADPO will only entertain requests for rushed deliveries through its optional Rush Order service. For special arrangements, Members are required to write in or call Customer Service with their enquiry.

4.7 All goods will be delivered directly to KADPO Members (upon request) or be collected from the KADPO office (See mailing address from website).

4.8 Goods delivered to KADPO Members are packed according to KADPO’s standard packing and with printed samples attached on the outside. Once goods have left our ODM premises, they are no longer the responsibility of KADPO INDUSTRY. If there are any discrepancies in the print quality or quantity of goods, Members are advised to call the KADPO Customer Service to lodge a complaint.

5. Artwork File Preparation / Transfer

5.1 All artworks should be saved into individual files and according to each order.

5.2 All artworks must be uploaded to KADPO ORDER page. Please download artwork specifications and templates from our website to learn how to prepare file for uploading.

5.3 Due to the different colour displays on various monitors, printed colour of end product may differ from what appears on screen. Therefore KADPO will not be responsible for colour discrepancies in the end product.

5.4 To avoid delays or inconveniences, KADPO Members are advised to check that their artworks comply with all KADPO standard specifications, setting and format.

5.5 KADPO cannot be held liable for any consequences in the event an artwork error goes undetected.

5.6 Artwork sent must be in a single layout. Any imposing of the artwork will be done by KADPO.

5.7 No changes can be made to the artwork once submitted to KADPO for printing.

5.8 KADPO Members are required to resend artwork for every repeat order.

5.9 KADPO is not responsible for Member's copyright infringement of artwork content.

5.10 KADPO will not print jobs that contain offensive literature or images.

6. General Expectation On Printing Outcome

6.1 Colour reproduction or accuracy is generally subject to the limitations of gang-run printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed as stipulated in our Colour Disclaimer (clause 7).

6.2 We cannot be held liable for colour variations between jobs printed in different batches at different ordering periods.

6.3 Tolerance of colour variation of product printed in the same batch is 5-10%.

6.4 Tolerance of the cutting edge is +- 1.5mm.

6.5 Printed surface dotted with dirt shall not be more than 1 dot per 5cm² and the dot shall not be bigger than 0.3mm.

7. Colour Disclaimer
In order to provide a cheaper end cost to our members and a quicker turn-around of the printed matter, KADPO groups together CMYK work. This form of printing referred to as “gang-run printing” or “batch printing” is used for the printing of KADPO’s standard products, and marginal variations are to be expected from one print run to another. As such, while we take great effort to match colours as accurately as possible, we cannot be held liable for these marginal colour variations or inaccuracies in the printed matter which may be more evident in reprints. A 100% exact colour match is not possible. The most accurate means of colour matching entails printing the job in isolation (entire-run print) as a stand alone job. This means of printing should be supported by contract proofing and will result in the print cost of the job being significantly greater.

8. Product Refund / Reimbursement

If you are not satisfied with any product, please e-mail Customer Service within 7 working days of receiving your order. Please include your Member number, order number and reason for dissatisfaction. If you have not received your order within the specified delivery time, please contact Customer Service (FEEDBACK) not later than 7 working days from the date of the specified delivery time. Our Customer Service department will review your complaint and work with you to meet your expectations. PLEASE NOTE: We will only reprint or refund the cost of any print job that fails to meet the conditions under the General Expectation on Printing Outcome (Terms & Conditions, clause 6). However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, KADPO does not review artwork/documents for content or spelling. In no way shall either KADPO INDUSTRY or its subsidiaries, officers, directors, shareholders or employees be liable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an KADPO Member's action(s). The terms and conditions constitute all terms and agreements relating to Members participating in the KADPO Member Program.

9. KADPO’s Intellectual Property Rights
The names, text, images and logos identifying KADPOand their products and services are subject to copyright, design rights and trademarks of the KADPO. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right to use any trademark, patent, text, design right or copyright of KADPO. Unless stated in written consent, a Member or party has no right to produce, copy, and disseminate the names, text, images and logos identifying KADPO and their products and services. If KADPO suspects a Member has violated this condition, the management reserves the right to terminate that Member's service account and membership as well as demand the return of all materials and information pertaining to KADPO. In such a case, KADPO will reimburse that Member for the return of materials and payment will be subject to the condition of those materials. KADPO also reserves the right to take legal action against any Member who misuses any trademark, patent, design right or copyright of KADPO.

10. Contributions To The KADPO Website
While members are invited to submit any contribution to the KADPO Website (including any text, photographs, graphics, video or audio) members agree, by submitting your contribution, to grant KADPO a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to their contribution worldwide and/or to incorporate their contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in the KADPO's Privacy Policy. If a member does not want to grant to KADPO the rights set out above, that member is prohibited from submitting his/her contribution to the KADPO Website.

11. Privacy Policy

11.1 We collect information to process your order, guide and enhance your online experience and to supply you with information in which you have expressed an interest.

11.2 At any time you can edit your account details and email address.

11.3 When you log in we collect name and address, telephone, email address, user name and password. This provides us with default details for your order processing and sets up security - so viewing of your account details, designs and order history is password protected.

11.4 To help you choose the right product and design to suit your purpose/business, we ask you to make selections and choices - Only the design details are collected if you choose to save an order.

11.5 When you order we allocate you a customer number, capture order details (if applicable) to process and fulfill your order. Invoicing address and shipping address are retained when you register as a member so you do not have to enter them again. Order details are retained so you can view your order history.

11.6 To assist you with your promotions and marketing, and tailor our service to your needs we will ask you for feedback about your business and any information you may require. Supply of this information other than those that state otherwise is optional and not mandatory. All this data will be stored so we can effectively meet your needs.

11.7 Cookies - We use cookies to personalize your interface with the site. They are small packets of data stored by your browser on your computer’s hard drive to identify yourself to us. Your browser may have a feature to disable cookies or you can delete them if you wish and your interface will not be severely restricted.

11.8 We are interested in your comments and will be pleased to answer any questions concerning our privacy policy. Click “Feedback” on our Member Page to email your enquiries and comments to our customer service team.
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